Contact Support

Pitney Bowes Software Technical Support and Client Service contact information for the Asia Pacific region is provided below - contact information for other geographies is provided here.

Who Should You Contact?

Consider the following guidelines when determining whether you need to contact Technical Support or Client Service or Sales:

  • Client Service and Sales - Product unlocking, order status, tracking number, purchasing and pricing or any other general enquiry
  • Technical Support - Questions about the installation or use of your software, error messages and other technical issues
  • Training Support - Enquiries regarding courses and mentoring options offered by Pitney Bowes Software on its products and services

Client Service and Sales

Australia and New Zealand

Singapore and South East Asia


Australia and New Zealand

South East Asia


Technical Support


Hours: Monday - Friday from 08:00 - 18:00 AEST excluding Public Holidays

New Zealand

Hours: Monday - Friday from 09:00 - 18:00 NZST excluding Public Holidays

  • Phone:  0800 445 597
             or +64 9 925 7611

Singapore and South East Asia

Hours: Monday - Friday from 09:00 - 18:00 SGT excluding Public Holidays

Other Support Departments


EMEA (excluding France, Germany & Sweden)





Latin America


Online Case Management

Create and Manage Your Support Cases Online

Simply log on to the Online Case Management system using the link below and create a Client Service or Technical Support Case from the main screen.

Online Case Management Log In

Support Agreement

Standard Support Agreement

Global Holiday Schedules

Global Hoilday Schedule