Support

Contact Support

Pitney Bowes Software Technical Support and Customer Service contact information for the Asia Pacific region is provided below - contact information for other geographies is also available below as downloadable pdf files.

Who Should You Contact?

Consider the following guidelines when determining whether you need to contact Technical Support or Customer Service or Sales:

  • Customer Service and Sales - Product unlocking, order status, tracking number, purchasing and pricing or any other general enquiry
  • Technical Support - Questions about the installation or use of your software, error messages and other technical issues
  • Training Support - Enquiries regarding courses and mentoring options offered by Pitney Bowes Software on its products and services

Customer Service and Sales

Australia

New Zealand (Critchlow Pty)

Singapore and South East Asia

Technical Support

Australia

Comprehensive phone and email support (available from 8.00am - 6.00pm (AEST) Monday through Friday excluding Public Holidays).

General Support

Training

Australia and New Zealand

South East Asia

Other Support Departments

Americas

EMEA (excluding France, Germany & Sweden)

France

Germany

India

Japan

Latin America

Sweden

Online Case Management

Create and Manage Your Support Cases Online

Simply log on to the Online Case Management system using the link below and create a Customer Service or Technical Support Case from the main screen.

Online Case Management Log In

Support Agreement

Standard Support Agreement

2014 Holiday Schedule

Global Hoilday Schedule

http://www.pbinsight.com.au/support/contact-support/