Utilities
Reducing operating costs, improving customer satisfaction and increasing profitability
Utility companies understand better than most the importance of customer and location-based information. The requirements for operational excellence in the utility industry continues to grow. Customers demand higher service levels, and stakeholders – whether they are taxpayers or shareholders - expect greater financial performance. Wringing costs from your operations at the same time you're improving service seems contradictory at best. Nevertheless, the demand is there.
At Pitney Bowes Software, we understand that to remain competitive in today's de-regulated climate, utility providers have to deliver more with less! They have to simultaneously better manage their assets, and improve operational efficiency, while offering customers the services they demand at best value for money, and all still under the constant scrutiny of the regulator.
Pitney Bowes Software Solutions Allow Organisations To:
- Increase operational efficiency
- Maximise asset utilisation
- Improve customer loyalty
- Win new customers
- Meet regulatory requirements
Make More Informed Decisions and Drive The Success Of Your Business:
Optimise network performance and asset utilisation
- Accurately record the location, specifications and status of network equipment and assets
- Determine the most cost effective and profitable design of the network
- Track network performance, service performance and regulatory conformity
- Record network faults and the affected customers
- Establish where under and overcapacity exists
Maximise the efficiency of your operation
- Meet regulatory compliance regulations
- Mitigate risk
- Reduce operational costs
- Help optimise the deployment of field engineering
- Provide immediate answers to ‘call-before-you-dig’ inquiries and share records with other utilities and public agencies
- Meet risk management and emergency planning requirements
Improve customer insight and marketing effectiveness
- Profile the characteristics and behavior of existing and prospective customers
- Establish where potential high spending customers are located
- Determine where the competition’s presence forms a threat
- Deploy more precise, more effective marketing strategies
- Evaluate and prioritise customer and market opportunities
- Predict geographic demands for new services
Enhance Customer Services performance
- Improve billing statement readbility and presentation
- Offer online access to statements and payments, and status updates of networks, products and services
- Improve customers services through call reduction
- Increase address accuracy
- Add geographic location to customer records