Personalised Multi-Channel Communications
Today customers expect to interact with your business across a wide range of channels, including print, fax, e-mail, short message service (SMS) and the Web. This creates new challenges for companies to effectively deliver personalised, branded and compliant communications, retrieve documents, and manage both in-bound and out-bound messages consistently across channels. The solutions come from Pitney Bowes Software.
Our communication management products allow businesses to easily create high-impact, personalised customer communications that can be delivered in virtually any media without reformatting – print, fax, Web, e-mail or SMS. Unrivaled flexibility and control allows customers to access accurate and personalised information the way they want, when they want, from wherever they are, for an enhanced service experience. Multi-channel communications also streamline operational efficiency and reduce communication costs for a better ROI.
Create High-Impact Personalised Communications:
- Design and manage all transactional, on-demand and interactive communications from a single controlled environment
- Easily tailor content, format and delivery channel for the individual customer
- Leverage more accurate, consolidated customer data from multiple sources to create targeted communications
- Drive new revenue with targeted Transpromo messages, while reducing print and mailing costs
- Modify and re-engineer print streams on-the-fly, easily adding Intelligent Mail Barcodes and personalised messages
- Ensure data and document quality and compliance while reducing time and costs to review/change communications
- Collaborate and ensure unified, consistent branded multi-channel communications enterprise-wide
Learn more about Pitney Bowes Software solutions and products for operational intelligence, or contact us today to discuss your needs.
Create and Manage Real-Time, Personalised Customer Communications
With the demand for even faster, more personal customer interactions, enterprises require greater control of their communications, to build lasting relationships and increase profits. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalised interactive and on-demand customer communications, across the entire enterprise.
Embrace Interactive e-Mail and SMS Communication Capabilities
Providing more efficient, personalised and secure support for email customer communications is a top priority for organisations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organisations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.
Cross-Sell and Up-Sell with Transpromo Opportunities
Captivating, personalised and easy-to-understand communications reduce call center calls, expedite payments and increase customer satisfaction. In contrast to direct mail, consumers open and read their bills and statements, making transactional and transpromo documents an effective marketing tool to drive new revenue and significantly reduce print and mail costs.
Document Composition and Content Creation On Demand
Create, manage and deliver one-to-one customer documents on the spot. Empower your business to create quotes, proposals, instant issue ID cards, benefit statements, new account applications, loan origination packages and transaction confirmations, and deliver them to the customer at the point of contact with OnDemand Document Composition products from Pitney Bowes Software.
Retrieve Documents In Seconds To Reduce Response Time and Call Backs
Now your customer service team can retrieve customer documents in seconds – with instant access to exact replicas of printed documents and web-presented information – so they can respond more quickly and accurately to inquiries. e2™ Web View is the only document retrieval solution that renders documents on-the-fly through a customer-centric search.
| Challenge | Solution | Pitney Bowes Software Products Used |
|---|---|---|
| Reduce bill-related calls | Easy-to-read, accurate and personalised bills, statements, invoices and letters reduce calls and call resolution time. | CCM DOC1® Content Author |
| Speed call handling time, call closure-time and call backs | CSR central view of customer information and exact replica bills; fast, personal customer interaction | CCM e2TM Web View e2TM Vault |
| Reduce errors, improve efficiency and reduce costs handling Interactive communications | Call centers CSRs quickly easily create and deliver real-time highly-personalised interactive communications | CCM EngageOneTM Interactive |
| Improve mobile (e-mail & SMS) customer service | CSRs manage in-bound and out-bound e-mail/SMS for a more personalised interaction | CCM e-Messaging e2TM Vault |
| Cross-sell products and services targeted to the individual to increase revenue and customer loyalty | Intelligent and targeted marketing messages on multi-channel communications drive revenue and reduce direct mail costs | CCM Location Intelligence Predictive Analytics Sagent DataflowTM DOC1® Content Author |
| Significantly reduce postage and mailing costs | Reduced batch accumulation and e-delivery of communications | CCM DOC1® EngageOneTM Interactive Web Self-Service |
| Integrate effective communications in-bound and out-bound | Ensure a consistent, branded and person customer experience, across all channels | CCM DOC1® EngageOneTM Interactive e-Messaging Solution |