Web Self-Service & e-Billing for Reducing Operational Cost
Give your customers flexible new options for account management and billing
Today, customers want to control how they receive information, with more and more choosing to go paperless. They expect online access to their accounts, the ability to view bills, make payments and update their personal information electronically. Mobile payments offer consumers a convenient, alternative, payment option delivered via email, SMS-based communications and the Web. This offers huge potential savings for companies that can provide electronic bill presentment and payment and account management products.
With web self-service and e-billing products from Pitney Bowes Software, consumers and businesses can efficiently self-service all aspects of their accounts. As a leader in emerging communications solutions, Pitney Bowes Software offers unmatched support for processing, managing and archiving e-mail, SMS and Web-based communications.
Learn more about PB Software solutions for web self-service and e-billing, or contact us today to discuss your needs.
Explore Web Self-Service & e-Billing Solutions From PB Software:
e2™ Account Management: Advanced interactive e-billing and online care
Give your customers the tools they need to access and update their account, review bills and make payments 24/7 with advanced interactive e-billing and online care functionality. The e2 Account Management Suite from Pitney Bowes Software empowers organisations to build personalised customer self-service portals – more quickly and cost effectively – to drastically improve the overall user experience.
e-Messaging Solution: Personalise electronic communications for improved customer satisfaction
Providing more efficient, personalised and secure support for e-mail customer communications is a top priority for organisations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organisations embrace interactive e-mail and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.
e2™ Vault: Instantly view years of stored data for better customer service
Archive, search and retrieve customer documents instantly with e2 Vault, a high-volume, high performance document and data repository that provides easy access to virtually all customer communications. Real-time indexing, compression, storage, and direct data-retrieval make it possible for you to quickly integrate this advanced document archive and retrieval solution directly into your call center, partner networks or customer website.