Document Composition to Improve Customer Communications
Centrally create, manage and deliver personalised communications
Today businesses are faced with new challenges to effectively manage and deliver personalised, branded and compliant communications, consistently across channels and with greater speed and accuracy. Document composition products from Pitney Bowes Software help companies easily create and centrally control all customer communications—transactional, on-demand and interactive documents, and delivered in virtually any media – print, fax, Web, e-mail or SMS.
Data cleansing and integration, centralised flexible design environment, powerful production engine, multi-channel distribution, quality assurance and print stream manipulation tools, our Customer Communications Management products allow business to ensure unified communications at reduced costs enterprise-wide.
Streamline Document Composition To Improve Communications
- Design and manage all transactional, on-demand and interactive communications from a single controlled environment
- Enhance productivity with integrated data acquisition, power objects, and content management
- Maintain control of content and simplify re-use with a central repository, versioning, and approval workflow
- Centralise and simplify management of all users, design resources, and job set-up
- Generate indexed output optimised for rapid ingestion into document repositories for customer care, historical archive, web presentment, and e-payment applications
- Easily tailor content, format and delivery channel for the individual customer
- Modify and re-engineer print streams on-the-fly, easily adding Intelligent Mail® Barcodes and personalised messages
- Ensure data and document quality and compliance while reducing time and costs to review/change communications
- Collaborate and ensure unified, consistent branded multi-channel communications enterprise-wide
Learn more about Pitney Bowes Software solutions for Customer Communication Management, including Document Composition, Real-time Interactive Communications and e-Mail and SMS Communications, or contact us today to discuss your needs.
Enhance Productivity With Automated Document Composition
Now you can empower everyone in your organisation – from casual business users to veteran developers – with a powerful, easy-to-use document composition solution to centrally design and manage personalised, high-volume transactional, on-demand and interactive communications. DOC1® Series 5 from Pitney Bowes Software automates document composition and enhances productivity with integrated data acquisition, content management and multi-channel delivery.
Create and Manage Real-Time, Interactive Customer Communications
With the demand for even faster, more personal customer interactions, enterprises require greater control of their communications, to build lasting relationships and increase profits. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalised interactive and on-demand customer communications, across the entire enterprise.
Embrace Interactive e-Mail and SMS Capabilities
Providing more efficient, personalised and secure support for email customer communications is a top priority for organisations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organisations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.
Turn Your Transaction Documents Into Powerful Strategic Assets
Captivating, personalised and easy-to-understand communications reduce call center calls, expedite payments and increase customer satisfaction. In contrast to direct mail, consumers open and read their bills and statements, making transactional and transpromo documents an effective marketing tool to drive new revenue and significantly reduce print and mail costs.
Document Composition and Content Creation On Demand
Create, manage and deliver one-to-one customer documents on the spot. Empower your business to create quotes, proposals, instant issue ID cards, benefit statements, new account applications, loan origination packages and transaction confirmations, and deliver them to the customer at the point of contact with OnDemand Document Composition products from Pitney Bowes Software.
| Challenge | Solution | Pitney Bowes Software Products Used |
|---|---|---|
| Better manage and reduce costs of depersonalised and disconnected communications | Unify and control communications across all customer touch points and enterprise-wide | All CCM products |
| Ensure branded and compliant communications enterprise-wide | Centrally design and manage all customer communications in a single controlled environment |
DOC1® EngageOne™ Interactive e-Messaging e2™ Vault |
| Interact with customers more personally, across channels and in real-time | Engage customers and provide the immediate attention they expect across channels |
EngageOne™ Interactive e-Messaging e2™ AM Account management |
| Access and integrate customer data from multiple siloed sources and legacy systems | Leverage intelligent consolidated customer data to create targeted, personalised communications |
Location intelligence Predictive analytics Dataflow™ DOC1® EngageOne™ Interactive e-Messaging |
| Turn routine transactional documents such as bills, statements and invoices into personalised, revenue generating communications |
Business users easily create engaging multi-channel communications with targeted Transpromo messages to reduce direct mail costs |
Location intelligence Predictive analytics Dataflow™ DOC1® Content Author |
| Reduce risk for error, improve efficiency and reduce costs managing interactive communications that require a human touch to complete | Ensure accuracy, branding and compliance of interactive communications and enhance customer service |
DCS EngageOne™ Interactive |
| Manage both out-bound and in-bound personalised email and SMS communications | Create and deliver personalised email/SMS, centrally archive and access and manage responses |
DOC1® e-Messaging |
| Reduce time and costs to review and change communications | Ensure data and document quality, prior to production and print |
iProof™ Streamsure™ |
| Easily manipulate and enhance existing documents and print streams to reduce programming costs | Reengineer the print stream on-to-fly and add Intelligent Mail barcodes and personalised messages | Streamweaver |