Effective Multi-Channel Communications
Easily create, manage and deliver effective, multi-channel personalised communications to streamline operations and improve the customer experience
Customer relationships are today’s business currency and strongest asset. Capitalising on this asset through relevant communications means building the long-term customer equity that propels profitability. More than ever, companies that modify processes and communications to cater to customer expectations will emerge as market leaders. Successful multi-channel communications are only possible with clean data, access to a single customer view and flexible composition and distribution capabilities.
Customer Communications Management solutions from Pitney Bowes Software allow businesses to easily create and centrally manage effective, personalised customer communications that can be delivered to your customer’s preferred channel in virtually any media – print, fax, Web, e-mail or SMS. Unrivaled flexibility and control allows customers to access accurate and personalised information the way they want, when they want, from wherever they are, for an enhanced service experience. Multi-channel communications also streamline operational efficiency and reduce communication costs for a better ROI.
An Integrated Solution For Effective, Multi-Channel Communications:
- Design and manage all transactional, on-demand and interactive communications from a single controlled environment
- Easily tailor content, format and delivery channel for the individual customer
- Leverage accurate, consolidated customer data from multiple sources to create targeted communications
- Employ a single solution for batch and real-time processing
- Support thousands of transactions per hour with a scalable, service oriented architecture that leverages distributed systems and multiple processors.
Learn more about Pitney Bowes Software solutions for Customer Communications Management, including Data Quality & Enrichment, Document Composition, real-time Interactive Customer Communications and e-mail and SMS Communications, or contact us today to discuss your needs.
Enhance Your Enterprise Customer Data Quality
Update, link and consolidate valuable customer information into enterprise-wide business intelligence, from all customer touch points.The Customer Data Quality Platform provides a powerful orchestration environment to manage customer information in real-time, from all customer touch points. With a modular design and efficient batch maintenance capabilities, the Customer Data Quality Platform (CDQP) offers unmatched flexibility to meet current needs and future requirements.
Enhance productivity with automated document composition
Now you can empower everyone in your organisation – from casual business users to veteran developers – with a powerful, easy-to-use document composition solution to centrally design and manage personalised, high-volume transactional, on-demand and interactive communications. DOC1® Series 5 from Pitney Bowes Software automates document composition and enhances productivity with integrated data acquisition, content management and multi-channel delivery.
Create and Manage Real-Time, Interacive Customer Communications
With the demand for even faster, more personal customer interactions, enterprises require greater control of their communications, to build lasting relationships and increase profits. EngageOne™ Interactive enables business users to easily create, deliver, and manage real-time, personalised interactive and on-demand customer communications, across the entire enterprise.
Embrace Interactive e-Mail and SMS Communication Capabilities
Providing more efficient, personalised and secure support for email customer communications is a top priority for organisations whose large call centers are rapidly becoming “multi-channel contact centers”. The e-Messaging Solution helps organisations embrace interactive email and short message service (SMS), managing both in-bound and out-bound communications and response handling, while ensuring legal requirements.
White Paper: Marketing Has the Right NOT To Remain Silent
Learn how leading companies are making their voices heard with customer-focused communications strategies. With an understanding of an individual customers’ needs and economic value, a firm can design and manage communications and interactions that not only satisfy the customer, but also contribute to profitability.
Read the white paper now.
Case Study: Slovak Telecom Manages Communications with DOC1
Slovak Telecom needed a customer communication management solution that could be installed quickly and integrate with the billing systems and existing print shop hardware and processes. DOC1® design/generate/print solution enabled Slovak Telecom to create and manage personalised customer communications for multi- channel delivery, making it possible for the company to manage the complete document lifecycle.
Read the Slovak Telecom Case Study now.
| Challenge | Solution | Pitney Bowes Software Products Used |
|---|---|---|
| Better manage and reduce costs of depersonalised and disconnected communications | Unify and control communications across all customer touch points and enterprise-wide CCM | All CCM products |
| Ensure branded and compliant communications enterprise-wide | Centrally design and manage all customer communications in a single controlled environment CCM |
DOC1® EngageOne™ Interactive e-Messaging e2™ Vault |
| Interact with customers more personally, across channels and in real-time | Engage customers and provide the immediate attention they expect across channels CCM |
EngageOne™ Interactive e-Messaging e2™ AM Account management |
| Access and integrate customer data from multiple siloed sources and legacy systems | Leverage intelligent consolidated customer data to create targeted, personalised communications CCM |
Location intelligence Predictive analytics Dataflow™ DOC1® EngageOne™ Interactive e-Messaging |
| Turn routine transactional documents such as bills, statements and invoices into personalised, revenue generating communications | Business users easily create engaging multi-channel communications with targeted Transpromo messages to reduce direct mail costs CCM |
Location intelligence Predictive analytics Dataflow™ DOC1® Content Author |
| Reduce risk for error, improve efficiency and reduce costs managing interactive communications that require a human touch to complete | Ensure accuracy, branding and compliance of interactive communications and enhance customer service |
DCS EngageOne™ Interactive |
| Manage both out-bound and in-bound personalised email and SMS communications | Create and deliver personalised email/SMS, centrally archive and access and manage responses |
DOC1® e-Messaging |
| Reduce time and costs to review and change communications | Ensure data and document quality, prior to production and print |
iProof™ Streamsure™ |
| Easily manipulate and enhance existing documents and print streams to reduce programming costs | Reengineer the print stream on-to-fly and add Intelligent Mail barcodes and personalised messages | Streamweaver |