Endsleigh Insurance Enhances Organizational Efficiency with DOC1
Challenge
Endsleigh Insurance required a solution that could perform high-speed archive and retrieval of its business documents for compliance with FSA regulations, and to enable call centre and branch staff to handle customer enquiries personally and efficiently through the access of exact replica documents.
Solution
Endsleigh Insurance and Pitney Bowes Software (formerly Group 1 Software) have a long-standing history dating back to 1998 with their purchase of leading document composition technology, DOC1. In March 2003 Endsleigh became the first European company to purchase Pitney Bowes Software’s groundbreaking e2 Archive and e2 Service solutions for integration with their own CRM software – insurance.net. The result is that 1000 staff members have real-time access to critical printed documents to provide optimal customer service.
Category: Insurance