Bank of Montreal
There’s no question that new technology can lower costs and speed cycle times for customer messaging centers. It can also improve customer relations, boost the effectiveness of individual mail pieces, and help attract new sales. But can it accomplish all these goals simultaneously? Absolutely.
For proof you need look no further than the Bank of Montreal, a prominent Canadian financial institution that is widely respected for its commitment to superior customer service. “Our challenge was to reduce the delivery time of client paper reports,” explained Dave Gray, a Senior Technical Analyst in the Document Production unit and a 25-year veteran with the Bank. The successful solution – Gray likens it to an “architectural” solution – came in the form of a technology called print stream engineering, which was provided by Group 1’s (now Pitney Bowes Software) innovative software tool, the StreamWeaver® system.
Category: Financial