Portrait Interaction Optimiser
Convert inbound customer interactions into revenue and retention opportunities
Portrait Interaction Optimiser is a packaged application that sits behind your existing systems to provide the most accurate, targeted sales, service and retention offer, for each individual customer, at the specific moment of interaction, whatever the channel. The decision of the “best-next-action” is performed in real-time, using an organisation’s data, business rules and predictive analytics.
Deliver best-next-action recommendations in real-time during each customer interaction.
Portrait Interaction Optimiser enables customer data to be connected across siloed business units and disparate channels, without duplication, and multiple customer channels can be managed from a single view. Analytically driven recommendations take the guesswork out of interactions with contextual capability guiding live agents throughout the duration of the dialogue.
Campaigns can be added or changed "on the fly" for immediate impact, and a simulation capability allows marketers to perform rapid "what if" analysis to determine the right campaign mix - before placing into production.
More intelligent, better informed interactions enable organisations to:
- Delight customers by pre-empting needs
- Recommend relevant and timely offers
- Create a connected customer experience across all channels
- Ensure regulatory compliance
- Minimise risk exposure and deter fraud
- Connect outbound direct marketing campaigns with inbound interactions with Portrait's "inbound/outbound fusion"
- Convert inbound customer interactions into revenue and retention opportunities
NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organisation's budget, number of users, IT environment, data requirements, support and training needs. We apologise for any inconvenience.
Deliver best-next-action recommendations in real-time during each customer interaction
- Analytically driven recommendations at the point of interaction take the guesswork out of customer engagement
- Contextual capability guides agents throughout the duration of the customer interactions
- Connect customer data across siloed business units and disparate channels without duplication
- Add or change campaigns "on the fly" for immediate impact
- Manage multiple customer channels from a single view
- Simulation capability allows marketers to perform rapid "what if" analysis to determine the right campaign mix - before placing into production