DCS Document Composition Service

Deliver Real-Time Documents to Drive Customer Acquisition

Customer-focused organisations realise that providing customer-facing employees, agents and brokers with the ability to produce customer documents in real time, onsite and in person, is a key component in driving customer acquisition. Now you can create and deliver quotes, proposals, instant issue ID cards, benefit statements, new account applications, loan origination packages, and transaction confirmations at the point of customer contact – with DCS Document Composition Service solution from Pitney Bowes Software.

DCS Document Composition Service is a scalable and resilient Web service deployment of our proven document generation engine. It enables real-time creation of variable content and customised documents in support of customer facing applications. DCS meets the operational demands of numerous document delivery channels and enables the quick and easy creation of documents from simple letters to full color wealth management packages and other complex communications.

Whether you need to deliver documents at the customer touch-point or from headquarters, DCS gives you the flexibility to produce personalised, relevant, real-time documents that improve customer loyalty.

Retain Centralised Control of Customer-Facing Documents

• Control critical document changes – from regulatory updates to terms and conditions – with central management and automatic distribution of all relevant documents
• Provide a single source for both one-off and high-volume batch outputs
• Maintain secure, pre-approved templates to prevent unauthorised changes to core data elements 
• Immediate roll-out of new documents to all customer-facing areas
• Protect brand image by controlling the style and content of documents
• Seamlessly add other business processes, such as data validation, document archiving and postal pre-sorting
• Boost document consistency across delivery channels
• Reduce operational and material inventory costs
• Deliver on-demand documents for multiple customer touch points
• Decrease front office reliance on IT

To empower your team with real-time document creation solutions, contact us today.

NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organisation's budget, number of users, IT environment, data requirements, support and training needs. We apologise for any inconvenience.

Save Time and Reduce Operations Costs With DCS

DCS Document Composition Service enhances customer-facing business processes such as application forms, contract creation, product proposals and customer service reviews. It can be deployed to branch offices, agent/broker offices, call centers, back office and Internet-based applications and end users.
DCS features a Java 2 Enterprise Edition (J2EE) compliant, service-oriented architecture (SOA) platform designed to deliver on demand documents through multiple channels including front and back-office applications, branch networks, customer support centers, the Web and email.

Speed Customer Acquisition With Real-Time Documentation

In a competitive market, this solution gives you the ability to help enable form completion and contract signature processes to be completed in an automated fashion at the point of initial customer inquiry.

Reduce Costs of Preprinted Forms and Inventory

By reducing the need to stock preprinted forms, this solution can help create all the required documentation including all standard terms and conditions at the point of customer contact, allowing the material to be kept up to date and removing the inventory costs associated with managing stock and destroying out of date materials.

Improved Customer Service and Time to Market

Design and create finished documents faster than ever before, to improve customer satisfaction and close business deals on the spot.

Save Time and Money for Additional Productivity Improvements

Transfer the responsibility for document creation customer facing staff. View documents online and print them locally, resulting in projected savings in warehousing, printing, paper and postage costs.