Mobile Customer Service
Personalise, manage and archive SMS and mobile communications for enhanced service
Mobile customer service is the logical evolution of the modern contact center – from its beginnings as a phone bank, to e-mail and web presentment, and now to short message service (SMS), texting and mobile communications. Pitney Bowes Software offers integrated customer service solutions for mobile devices and SMS communications, to help your customer service representatives (CSRs) efficiently personalise, manage, archive and respond to electronic inquiries from customers on the move.