Interactive Communications for Customer Service
Create and manage real-time customer communications that require the human touch to complete.
Streamline your customer service communications, deliver more accurate information and make sure documents conform to brand standards, creating pre-defined templates to control interactive documents using Pitney Bowes Software solutions.
Interactive communications are created using templates that define protected and editable content, branding elements of the document, as well as end-user interactivity. With a WYSIWYG document editor, users can easily create communications in the context of the document itself. Users are prompted for relevant information, which is instantly populated and presented exactly as it will be printed, without having to go to other applications to preview.
Our interactive communications products let you deliver documents in real-time through your customer’s preferred channel – e-mail, SMS, fax and print, and can be queued up for batch processing for production savings.
Business Applications of Interactive Communications Solutions
Businesses can use EngageOne™ for interactive communications such as correspondence, new business applications and negotiated documents, proposals, and more.
Insurance
- Claims correspondence such as denial, exclusion and subrogation letters
- Policyholder services such as policy changes, renewals and quotes
- Underwriting information requests
Financial Services
- Credit card dispute letters
- Loan origination correspondence
- Confirmation notices
Government
- Taxation letters
- Workers compensation letters
Telecommunications
- Customer service communications