e-Mail Archive for Archive Compliance
Manage and archive email and SMS communications for greater customer satisfaction.
To serve your customers in the best and quickest way possible, communications to call centers must be handled as soon as the message is received. Real-time indexing is essential for organizations if efficient message handling is a priority. To achieve this goal, our e-mail archive provides close to zero-click indexing of messages and automatic association with customer centric views.
The e-mail archiving solution from Pitney Bowes Software indexes and archives any email or SMS received and associates that message with a single, customer-centric view to vastly improve your customer’s experience. Messages are also automatically routed to appropriately skilled teams in the call center based on their message content. Automatic indexing, original message format storage, optional content conversion prior to archiving, and subscription list management features ensure compliance with corporate governance and regulatory requirements for record keeping.